Terms and Conditions
1 Terms & Conditions
Travel Trust Association – 100% Financial Protection
Anubis Holidays Ltd is a member of the Travel Trust Association, membership number Q4942. We also have ATOL protection where required, under ATOL Number 11865.
The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to our members is protected by the Travel Trust Association.
What does it mean if a company are a member of Travel Trust Association?
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
How does Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers’ money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the Trustee are required to authorize payments from the Trust Account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
The TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website
www.traveltrust.co.uk/guarantee should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss.
In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
2 Booking Terms & Conditions
Anubis Holidays Ltd accepts no liability for the loss or damage of any personal possessions that occurs through the use of the information on this site, (whether the loss or damage is direct or indirect). No warranties, of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.
Under no circumstances does Anubis Holidays Ltd offer advice in relation to Visa requirements. It is the customer’s responsibility to make their own enquiries and ensure that they have the correct documents to enable their overseas travel
Anubis Holidays Ltd reserves the right to change the availability and price of any products shown on the Site at any time. Although the information regarding prices and availability are not automatically updated we do our very best to show you an accurate representation. In any event, no change will be made without discussion with the customer
3 Changes You Make Before Travel
If, after your booking has been confirmed, you wish, or need to change your travel arrangements in any way, eg the departure date or accommodation, we will try to assist but it may not always be possible to make the changes.
Any request for changes must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25.00 per person per change, plus any further costs incurred in making this alteration, together with all costs or charges imposed by any of your suppliers or Tour Operator. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made.
Please note that some airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook is subject to a seat being available for a new reservation.
Certain travel arrangements (e.g. scheduled air fares) may not be changeable in any circumstances after a reservation has been made and any alteration request could incur a cancellation charge of 100% of that part of the arrangements.
4 Flights delay, You claim from the airline
Should you be subject to a flight delay, you need to contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline or agent. The airline’s customer services department will usually help. Be ready to give all your flight details and booking reference numbers.
Write your claim – say what went wrong and what you want the airline to give you. Include copies (not originals) of your tickets and any receipts.
Keep records – keep copies of your claim and any response from the airline. Take notes if you speak to anyone from the airline – this could be useful if you decide to take your claim further.
5 Cancellation & Refunds
All cancellations by the customer must be in writing from the person who made the booking, either by special delivery or email. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 90 days or more before the departure date, only the deposit and insurance premium is forfeit, plus any costs incurred by us for non-refundable or non-changeable travel reservations, as all flights booked are non refundable.
All flights are non-refundable. The following percentage of the total Accommodation and transfer, or cruise (unless non refundable) price will be payable as a cancellation charge by the Customer:
Between 90 – 56 days before departure 40%
Between 56 – 42 days before departure 60%
Between 42 – 28 days before departure 80%
Between 27 days and the departure date or later 100%
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Customer books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Customer to the Company within 7 days of the charge arising, nonetheless, the fact that the Customer’s holiday insurance policy may cover the cancellation charge.
It is the Customer’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Customer. If a Customer wishes to change or part cancel accommodation, flights, dates or names of the party, we will try to secure such a change provided the Customer pays all costs incurred by the company.
In this event or should the customer have a query or concern relating to the booking made, please contact us on the email firstname.lastname@example.org as shown on the contact us page.
It should be noted that most scheduled air tickets and bought-in charter flights are non-transferable and name changes are not permitted. The Company reserves the right to treat name changes on such tickets as cancellations.
Some holiday and travel arrangements purchased from this website may not be ATOL protected, since travel firms may also sell travel arrangements that are not protected by the scheme.
If you are covered by the ATOL scheme, when you buy an ATOL protected air holiday or flights, you should receive an ATOL Certificate confirming all the arrangements you have booked, the price and your protection under the ATOL scheme.
6 Should you have a complaint.
If you or any of your party suffer any illness or have a problem during your holiday emanating from your holiday accommodation, and which may interfere with or interrupt your stay, you are obliged to inform the relevant supplier (e.g. your hotelier) and the resort representative or accommodation supplier who’s details can be found on your accommodation voucher immediately, and they will assist you.
You must complete a report form in resort (if available). (Logging a complaint in resort is a condition of our Booking Conditions where we act as your Tour Operator, and is also a condition of your Supplier’s Booking Conditions where we are acting as your Agent).
If your complaint is not resolved locally, please contact us immediately on the customer services telephone number 020 3951 0995. Should it not be possible to solve the problem in resort, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns and speed up our or if acting as an agent their response to you,
If you fail to follow this simple procedure, we, or your Tour Operator or supplier where we act as an Agent, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any assistance provided in resolving a complaint where we act as an Agent is provided by us on a goodwill basis only.